The Customer Service and Support Staff Division provides an exchange of ideas for library staff interests, offering educational and networking opportunities for circulation services, information services, technical services, acquisitions, marketing, pages/shelvers, and management. While circulation and technical services procedures may differ greatly between libraries, being proficient in internal and external customer service is universal and essential.

Goals: 

• Develop an educational program for staff who occasionally work in the youth services department, but lack specialized training in engaging with children and teens.
• Create and host a centralized platform for training opportunities, making them accessible to staff who are unable to attend conferences.
• Organize a panel discussion program on the importance of empowering support staff, highlighting their critical role in library services, and sharing strategies for fostering their professional growth.