Customer Services Assistant

CUSTOMER SERVICE ASSISTANT

Job Title:  Customer Service Assistant

Classification:  Non-exempt, Part-time, 20 hours a week

Department:  Customer Service

Starting Salary:  $14.02 hourly

Benefits:  PTO (Paid Time Off), Holiday Pay and Ohio Public employees Retirement System

Weekly Hours: Primarily daytime business hours, with some evening and weekend hours.

Purpose:

The Customer Service Assistant provides friendly, high-quality service to library customers, ensuring a positive experience by determining customer needs, analyzing, and solving problems, and directing customers to appropriate staff and resources. Responsible for managing library customer accounts and maintaining the library’s collection from processing returns to ensuring proper placement on the shelves. Committed to the Pickerington Public Library’s Mission of “Inspiring Learning, Connecting Community, Enriching Our World, Fostering a Love of Reading”.