Customer Services Leader

The Customer Service Leader provides friendly, high quality customer service to library customers under the direction of the Customer Services Manager.  . The Customer Service Leader ensures a positive customer experience by determining customer needs, analyzing and solving problems, and directing customers to appropriate staff and resources. The Customer Service Leader is responsible for all operations of the Customer Services Department in the absence of the Customer Services Manager. Committed to the Pickerington Public Library’s Mission of “Inspiring Learning, Connecting Community, Enriching Our World, Fostering a Love of Reading”.